“See research as the start of something”

Takeaways from the Museum Association’s MP seminar on Getting to Know You: Using Visitor Data Intelligently at the Royal College of Surgeons of Edinburgh, 20 September 2017.

Yesterday I spoke at this one-day conference which aimed to explore the different ways data can be used, from diversifying audiences and supporting fundraising to planning exhibitions and events.

My  topic was ‘Demystifying non-user consultation’, talking about how museums can undertake their own research with people and organisations who aren’t currently engaging with them or their services. My aim was to share practical tips and methods that cost very little and could be carried out by museum staff or volunteers. You can find links to links that I referred to in my presentation here.

Here are a few takeaways from some of the other presentations of the day, linked to Twitter accounts: Continue reading

Non-user consultation programme

I’ve been appointed by the South East Museum Development Programme to run a non-user consultation project with four museums in the region.

The project will involve writing a plan for consultation with a non-user group for each museum, training and mentoring as the museums undertake the consultation, as well as producing a best practice guide to non-user consultation.

I’ll be working with:

  • Bursledon Brickworks Industrial Museum, Swanwick
  • Fordingbridge Museum, Fordingbridge.
  • Jane Austen’s House Museum, Cawton, Alton
  • St Barbe Museum and Art Gallery, Lymington.