End of project reflection

I recently completed a project working with the Science Museum Group to facilitate and capture staff feedback and reflections on their group-wide learning projects. This fed into a best practice guide and toolkit for the Group’s four museums to use in the future.

It was a fascinating project, and fantastic to see time being set aside for reflection and staff contributions being sought, valued and used.

It got me thinking about my own reflection and project evaluation when client projects come to an end. Whilst I always look back on them and think about them, this has never been a formalised or written-down process.

So I decided to create a simple reflection sheet that I now use at the end of each project, which:

  1. enables me to reflect in a more structured, constructive and consistent way;
  2. identifies lessons for future work to help me improve what I do, how I work, and mitigate similar future issues;
  3. ultimately feeds into business planning work, continually helping me to identify my strengths and preferences in terms of types of work and how I work.

If anyone is interested in having a look or using the sheet, you are welcome to download it as a Word or PDF document and I’d be really interested to hear what methods other freelancers and consultants use.

Train the Trainer: Train the Freelancer

I’ve recently returned from a two-day Train the Trainer course in London with the College of Public Speaking. Whilst I do a fair amount of learning from my office (reading, online network discussions, the odd webinar and online course), it reminded me how valuable it is to get out of the office, really dedicate time and focus on training and learn in a practical way with other participants.

The course:

  • provided plenty of strategies, models and ideas I can implement and use in my training;
  • forced me to step out of my comfort zone as we had to practise presenting in front of the group, watch the film back and be critiqued;
  • gave me the opportunity to take time away from the office to think and reflect.

As a bonus it also provided two professional trainer certifications (with The Institute of Leadership & Management and NCFE).

Continue reading

Facilitation for Science Museum Group

I’m thrilled to have started on a new project for the Science Museum Group (the Science Museum, National Railway Museum, Museum of Science and Industry and the Science and Media Museum). The project aims to capture staff feedback on group-wide learning projects, and to create a best practice guide and toolkit for the museums to use in the future.

The work involves facilitating staff reflection workshops, combining with evaluation from the learning projects, developing the guides and presenting the findings to senior management.

 

GDPR and freelancers

On Wednesday I hosted a Twitter chat on the Museum Freelance account about the upcoming GDPR (General Data Protection Regulation) legislation that comes into force on 25 May 2018 (search for #museumfreelance).

The legislation was “designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy” (www.eugdpr.org).

I’ve got to admit, it’s at times like these that I wish I was back in an organisation where someone else could take responsibility for trawling through the details, breaking it down into something meaningful and relevant for the organisation and where the workload for implementation was shared with colleagues. But I’m not, so I can’t – the buck stops with me! And really embracing it is the way forward – seeing it as an opportunity to tidy up, question what you are doing and why, and plan your approach going forward.

Many freelancers I’ve spoken to have been concerned, baffled or intimidated (or head-in-sanding) about the new legislation and its impact on how they run their business. And also it’s clear that the legislation is being interpreted in many different ways. So having been recommended a GDPR expert in the Facebook group GDPR – Shared Resources, I set up a Twitter chat to tackle questions specifically about GDPR and freelancers. A big thank you to Annabel Kaye, founder of Irenicon (a specialist HR and employment law consultancy) for joining us and answering our questions. Annabel has spent the last 18 months helping micropreneurs get ready for GDPR and runs a number of dedicated GDPR support groups you can join.

My main takeaways from the session were: Continue reading

5 things I’ve learnt about freelancing in my first 5 years as a freelancer

I’ve recently spent some time reflecting back on my first five years of freelancing. It’s been quite a ride and I’ve learnt A LOT. About business. About the cultural sector. About myself.

Here are 5 lessons I’ve learnt and tips I would give to newbie freelancers:

  1. Be assertive and proactive

Don’t spend hours desperately scrolling on social media hoping that opportunities will come to you. Hunt down tenders and briefs out there, make speculative approaches, get out and about, get involved in online and ‘real’ communities (e.g. #museumfreelance and #museumhour on Twitter), comment and have opinions, write a blog.

Make sure people know who you are, what you can do and how you can help them. Don’t be afraid to hustle and don’t be afraid to ask for testimonials and shout about your achievements – if you don’t, no one will and people aren’t mindreaders!

Learn how to say ‘no’, question things that don’t sound right or you think could be improved and don’t take rejection too personally. These are still a work in progress for me but I’ve found they get easier over time with experience. Learning to say ‘no’ was a theme from one of our 2017 Museum Freelance event speakers, business coach Anna Lundberg, and she has a guide on this that is worth checking out.

  1. Plan, evaluate and reflect

Treat your business as a client or project like any other. Schedule some time to look at your finances, do some marketing, identify your training needs, review how things are going and so on.

Continue reading

Non-user consultation project

Earlier this year I was commissioned by the South East Museum Development Programme (SEMDP) to run a project about non-user consultation, involving:

  • Planning an affordable, realistic, and yet meaningful consultation process for four museums in Hampshire wishing to undertake consultation with non-users for the first time;
  • Coaching and training the museums’ teams during the delivery phase;
  • Producing a practical online guide on non-user consultation and case studies of the museums’ experiences;
  • Delivering a shared training session to showcase the project to a group of museum staff or volunteers from the area.

The projects included:

Continue reading

Resilient Freelancing – my second MF event

Following the success of the first ever Museum Freelance event back in March about Proactive, Empowered and Confident Freelancing, I’m really excited to be organising the follow-up. This time the theme is Resilient Freelancing – ‘resilient’ is a word banded about so frequently in the culture sector, but we wanted to explore what it means for a freelancer. What makes a freelancer resilient? What makes there business resilient?

In what promises to be an inspiring and thought-provoking session, speakers and the topics they will explore include:

  • Christopher Barnatt, Futurist, ExplainingTheFuture.comkey future challenges and opportunities that no museum freelancer will be able to ignore;
  • Mike Ellis, Director, Thirty 8the tools and techniques that are useful in helping freelancers to balance their working lives and ultimately find time to do things other than work;
  • Elizabeth Power, Head of Learning, London Transport Museum: a client’s point of view about what clients look for in freelancers;
  • Bridget McKenzie, Director, Flow Associateshow freelancers can be more effective in relating to others;
  • Ben Matthews, Director, Montfort: ideas and inspiration to break the cycle of trading time for services delivered, create regular recurring work, and increase your value to your clients.

Marge Ainsley will also facilitate a series of bitesize talks from freelancers as they share what tools, tips and lessons have made them resilient, and an optional social session at the end of the day.

Continue reading

Visitor survey links for Hampshire Military Museums Network event

Here’s a list of information resources to support a presentation I delivered to the Hampshire Military Museums Network at the National Museum of the Royal Navy on 9 November entitled ‘Making the most of visitor surveys’. Guidelines, tools, templates and examples to help you plan your visitor surveys:

For accreditation and funding body guidelines:

For audience research programmes:

 For tools

Continue reading

“See research as the start of something”

Takeaways from the Museum Association’s MP seminar on Getting to Know You: Using Visitor Data Intelligently at the Royal College of Surgeons of Edinburgh, 20 September 2017.

Yesterday I spoke at this one-day conference which aimed to explore the different ways data can be used, from diversifying audiences and supporting fundraising to planning exhibitions and events.

My  topic was ‘Demystifying non-user consultation’, talking about how museums can undertake their own research with people and organisations who aren’t currently engaging with them or their services. My aim was to share practical tips and methods that cost very little and could be carried out by museum staff or volunteers. You can find links to links that I referred to in my presentation here.

Here are a few takeaways from some of the other presentations of the day, linked to Twitter accounts: Continue reading