User and non-user consultation for The Second Air Division Memorial Library

I’m just starting to work on a really interesting project for The Second Air Division Memorial Library based in The Forum in Norwich.

The Memorial Library was set up to honour the nearly 7,000 young Americans in the Second Air Division who lost their lives during the Second World War in bombing campaigns against Nazi Germany from their Norfolk and Suffolk bases.

It is intended to be a living memorial, to not only be a tribute to those Americans who were killed, but also to act as an educational and friendship bridge between the UK and USA.

The project involves a programme of front-end user and non-user consultation to help the Second Air Division Memorial Trust to understand the Library’s current user profile, barriers to engagement from non-users and what both sets of people would like to see from a redeveloped Memorial Library.

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